Turn first-time buyers into lifelong customers.
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Turn data into customer insight
Stop guessing – start understanding. PlentyONE helps you build transparent, unified profiles across all touchpoints. Spot patterns, identify potential, and connect with your audience on a personal level.
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Tame the chaos of customer interactions
No more missed tickets. No more pressure.
With PlentyONE, your team delivers fast, structured service across every channel – and gets feedback they’ll be proud of. -
Stay compliant – and ahead on every channel.
SLAs, formats, languages: Marketplaces set the rules. PlentyONE helps you stay in control, meet every standard with ease – and earn trust from both platforms and customers.
Centralised customer data
See the full customer picture. Understand every segment.
From order history to support requests and newsletter interest – PlentyONE brings all your customer data together in one place.
The result: clean, unified customer profiles that help you truly understand your audience.
Create custom segments with flexible data fields and attributes tailored to your sales strategy – for faster access, more targeted offers, and smoother processes.
Customer communication
Deliver great service – structured and stress-free.
Another inquiry slipped through?
With PlentyONE, all customer conversations come together in one clear, cross-channel view.
Send automated order, payment and shipping confirmations – and turn scattered requests into traceable, structured interactions. At the same time, you stay compliant with marketplace standards like language rules and SLAs.
For communication that gives your customers confidence – and your team peace of mind.
Automation in customer service
Breathe easy – service that (almost) runs itself.
Free your team from repetitive tasks and make space for real customer relationships.
With PlentyONE, you can build professional email templates using drag-and-drop and automate your everyday communication flows.
Use workflows to manage email delivery efficiently – saving time, avoiding manual errors, and delivering consistent, high-quality customer service.
Messenger
Your command centre for cross-channel customer conversations. View full conversation history, track status and type, assign responsibilities, tags and priorities, set deadlines and follow-ups – and resolve inquiries efficiently.
Customer Profiles & Data Management
One profile. Every detail. Build complete customer views with interaction history, order data, preferences and attributes – all in one unified profile across channels.
Store and manage billing and shipping addresses centrally – fully GDPR-compliant.
Customer classes, types & attributes
Segment your customer base with precision:
Define customer types (e.g. retailers, suppliers, partners), assign attributes, and create custom classes to better understand, target, and serve your audience.
Email templates
Create unlimited, customisable templates in multiple languages. Use text modules, widgets and variables to ensure consistent, automated and on-brand communication – while saving valuable time and avoiding errors.
Internal notes & collaboration
Whisper mode on! Add internal notes directly into conversations, assign tasks and solve complex cases as a team – without ever leaving the platform. Keep collaboration efficient, traceable and always in context.
Receivables & Dunning
Stay on track – and get paid on time. Keep an eye on outstanding balances and automate your dunning process in multiple stages.
Send timely payment reminders and maintain a healthy cash flow with ease.
Vouchers, Coupons & Discounts
Manage single- and multi-purpose vouchers – from creation to redemption. Launch campaigns with promo codes or sell gift cards directly in your shop – to boost sales and build customer loyalty.
