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Forum
The right place for discussions, exchanges, questions, and bug reports. Share valuable insights and best-practice tips with our extensive community of developers and users.
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Partner
Our network now includes over 300 partners. Discover our partners and gain valuable support for your project, from setup to the development of your own extensions.
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Video Tutorials
Brief, to the point and informative. Our video tutorials guide you through setting up your PlentyONE system effectively, creating products, processing orders, integrating marketplaces, and much more.
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Developer Documentation
Your deep dive behind the scenes. Detailed information for developers on our plugins, the interface, the PlentyONE online shop, and our REST API, plus guides for implementation.
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Manual
This handbook is your Go-To Guide for everything you need to know about PlentyONE. With step-by-step guides, detailed explanations and valuable tips, you’ll find essential knowledge on all relevant topics here.
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Contact
For general inquiries about our products and services, reach out to us here:
Phone: +49 561 98 681 110
Email: sales@plentyone.com
Hours: Mon – Fri from 9 AM - 5 PM -
Phone Support
For support with questions or issues, you can reach our Support Team at:
Phone: +49 561 98 681 121 (€2/min)
Hours: Mon - Fri, 9:00 - 11:00 AM and 2:00 - 4 PMFor technical server emergencies outside of service hours, you can reach us here:
Phone: +49 900 1753689 (German landline €1.89/min) / +43 900 520522 (Austrian landline €2.17/min).
Managed Services
Empowering You to Succeed.
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Tailored Onboarding
Your journey to success starts here:
Personalised and qualified consultation, along with customised system setup, precisely tailored to your requirements. -
Managed Services
We take care of managing your marketplaces, optimising your listings, and enhancing channel-specific pricing strategies, considering both operational and digital processes. Streamline your operations for maximum impact.
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Ad Services
Let’s elevate your brand with targeted Ads. We create customised campaigns for you on platforms such as Google, Microsoft, and Amazon, aligned with your strategy and budget — including regular performance reports.
Curious Minds Welcome: Find Your Answers Here!
Here, you’ll find frequently asked questions with concise and clear answers.
If you have any further questions, feel free to reach out to us at:
sales@plentyone.com
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What does PlentyONE do?
PlentyONE is an e-commerce platform and ERP software provider, offering a scalable suite that covers all functions and services along the entire e-commerce value chain. We combine managed services, global marketplace integrations, and a partner ecosystem that delivers industry-specific consulting expertise – powering next-level e-commerce worldwide.
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Is PlentyONE a traditional ERP?
PlentyONE is an e-commerce ERP, specialised in meeting the unique needs of online retailers. Unlike traditional ERP systems, which mainly focus on internal processes like accounting, inventory management, or HR, PlentyONE is designed for fast, flexible, multi-channel commerce. Our top priorities are performance, process optimisation, and scalability. Additionally, we provide centralised, automated, and agile omni- and multi-channel integrations with leading ERP systems.
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What services does PlentyONE offer?
Onboarding & Launch Services:
Scaling your business with PlentyONE is exciting enough. Our personalised onboarding services ensure a smooth system migration, whether it’s a complete setup or specific modules. We help our customers to embrace innovative e-commerce solutions from day one.
Growth Management:Managed Services for Marketplaces: Our team of e-commerce experts works with you to develop and implement an efficient multi-channel strategy. With your personal growth manager, you’ll have access to strategic consulting, technical support, and professional analysis to optimise your marketplace performance.
Managed Services in Retail Media & Digital Marketing: We create custom campaigns for Google, Microsoft, and Amazon and provide comprehensive performance reports. Our services include strategies to maximise our customers´ product visibility and sales, ad account management, and campaign optimisation for better results. Regular reports give them valuable insights into best practices, trends, and market recommendations.
Self Services:We empower customers with everything they need. This includes a comprehensive user manual, developer documentation, informative blog posts, video tutorials, a premium forum for professional exchange, and personal support via hotline, plus workshops and webinars. Take the full service tour here!
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How do I integrate with PlentyONE?
PlentyONE offers a wide range of existing interfaces and partnerships for quick and seamless business integration. Thanks to our powerful REST API, you can easily connect custom solutions or existing system landscapes with our platform, creating tailored integrations that fit your unique needs. For more technical details about the REST API, visit our developer documentation.
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Which marketplaces can I connect to?
PlentyONE lets you connect to over 150 online marketplaces and price comparison portals worldwide. From well-known platforms like Amazon, eBay, or OTTO, to industry-specific and regional marketplaces, and niche sales platforms. Want to know more? Explore our marketplace overview for detailed connection options.
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Which technical interfaces can I use with PlentyONE?
Whether it's payment providers, logistics services, ERP systems, or business intelligence tools, PlentyONE offers numerous interfaces and pre-built integrations to easily connect technologies across the entire value chain. For maximum flexibility, our REST API is available, allowing seamless integration with any system. Meet our technology partners!
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Who is PlentyONE right for?
Our solutions are perfect for retailers, manufacturers, and brands who are pursuing ambitious growth strategies and want to stay ahead of the dynamic demands of modern e-commerce. PlentyONE’s ERP e-commerce technology supports a wide range of use cases across various industries and business models. Whether it's Fashion & Shoes, Home & Garden, Consumer Electronics, Toys, Beauty, or Sports & Leisure –whether as an all-in-one solution or a sales middleware – whether D2C, B2B, B2C, or a different model altogether, PlentyONE enables you to run agile, international online operations successfully.
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How long does onboarding take with PlentyONE?
On average, our onboarding time until go-live takes between 1-3 months, ensuring you have the support you need for a smooth transition.
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What features does PlentyONE offer?
PlentyONE is the e-commerce platform that encompasses the full depth and breadth of the value chain, offering a full range of features. Our platform serves as the heart and engine room where all your online and offline processes come together – from product and inventory management, online shop, and multi-channel integration, to fulfilment and payment. Get a full overview with our product tour!
Stay Updated
Product Information Hub
Visit Our Central Hub for Product-Related Updates! Set up personalised notifications and share your feedback and ideas.
Here, you’ll find all announcements from our product areas, along with our roadmap — giving you complete visibility into PlentyONE developments.