Comprehensive overview
Get a complete snapshot across all sales channels.
Product-level insights
Monitor metrics on returns and revenue for each product.
Sales breakdown
Analyse and compare performance across different sales channels - from marketplace to shops.
Actionable insights
Identify potential for optimisation and opportunities with just a few clicks.
Cross-category mapping
Map common fields across multiple categories on a selected marketplace.
Flexible Inheritance
Link settings to category-specific catalogues to apply them centrally – and flexibly adjust values as needed.
Dedicated user interface
Manage all mappings, Channel Maps and catalogues, in one place.
Bulk linking
Create, modify or disconnect links between channel maps and category-specific mappings – easily and centrally.
Automatic matching
Incoming messages are directly matched to order and customer information for a comprehensive overview.
Custom statuses, types and priorities
Achieve clarity in your inbox by setting up the structure that fits your operations.
Conversation assignment
Build teams and assign ownership for conversations to foster accountability.
Deadlines & follow-up dates
Never fail to delight on an interaction by attaching dates to conversations.
Unlimited templates
Empower your service staff, save valuable time on responses, and reach full brand consistency with custom templates.
Smart automations
Set up automations to cover recurring use cases and reduce the manual effort on repetitive enquiries.
Whisper Mode
Leave comments on enquiries only visible to internal team members.
Electronic formats
Leverage electronic formats for e-invoicing, such as XML.
Ready-to-use templates
Use defaults for common documents as starting point or fallback option.
Drag-and-drop editor
Customise effortlessly with quick setup and extensive design options.
Numerous variables
Use one template for several use cases by adding variables for customer oder order information.
Intuitive configuration
Build custom flows on the drag-and-drop canvas of Flow Studio with precise control.
Control elements and interactive components
Use various actions, filters and elements to configure versatile automations.
Time-Based & Manual Triggers
Schedule recurring flows or trigger actions manually tailored to your specific business timing and needs.
Granular control
Monitor system changes on detailed logs in real-time on Flow Tracker.
Event Triggers
Let your system respond to certain events automatically without user action required.
System-wide application
Interact with workflows in different user interfaces.
Pre-built content blocks
Use ready-made modules, such as text-picture combinations to add well-designed, fully-responsive sections to your page.
Live preview
Gain full control over your frontend with an instant preview of adjustments.
SEO settings
Enter meta descriptions, header tags and alt texts to optimise for search engine results.
Global adjustments
Adapt colours, fonts and more to your corporate design across the entire shop.
Page management
Add new content pages, and structure the navigation effortlessly.
Header & footer customisation
Edit logo, navigation, search functionality, and shopping cart. Maintain contact information, legal notices, and social media links.
Multichannel
OBI
Leverage the massive potential of one of the leading DIY brands in Germany and Europe.
Multichannel
MediaMarktSaturn
Start listing on the leading marketplace for Consumer Electronics and reach customers across Europe.
Multichannel
XXXLutz
Furnish your growth and scale your reach on the marketplace for Home & Living.
Multichannel
Temu
Start selling on one of the fastest-growing marketplaces worldwide.
Multichannel
Conrad Electronic
Tap into the first entry point for electronics and technology designed for a B2B audience.
Support
Service Desk
Track and resolve support tickets on the new service platform, including helpful FAQs and a community area.
Support
Status Page
Subscribe to stay informed on platform health in real-time and minimise disruptions from downtime.
Order Management
Shipping Profile Determination
Feel the enhanced performance when the most cost-effective shipping method is calculated for each order.
Order Management
Rebuilt Reorders & Redistributions
Enjoy enhanced usability, efficient workflows and greater flexibility when managing inventory.