byrd
Shipping & Fulfillment
Benefits Hermes
Why connect Hermes with PlentyONE?
Hermes Germany GmbH is one of the leading logistics companies in Germany and Europe. Headquartered in Hamburg, Hermes is the largest non-postal parcel carrier serving private customers in the B2C and C2C segments. The company offers online and mail-order retailers flexible shipping solutions at competitive rates, starting from an annual volume of 300 parcels. With more than 17,000 Hermes PaketShops, the company operates the largest non-postal parcel drop-off network in Europe. PlentyONE and Hermes share a long-standing partnership: PlentyONE provides full integration of Hermes shipping solutions.
Overview Hermes
About Hermes
Hermes Germany – Parcel Shipping and Shipping Integration for Online Retailers
Hermes Germany GmbH is a Hamburg-based logistics company and part of the Otto Group. As Germany's largest non-postal carrier for private customers, Hermes handles B2C and C2C shipments and operates more than 17,000 PaketShops — the largest non-postal parcel drop-off network in Europe.
The PlentyONE integration gives online retailers with 300 or more annual shipments direct access to Hermes shipping services. Label creation, returns processing, and live parcel tracking are fully automated within PlentyONE, eliminating manual steps and embedding all logistics workflows into the ERP system.
Shipment tracking operates in real time: both merchants and end customers receive detailed tracking information and improved delivery notifications. Returns handling is also integrated, reducing manual effort on the merchant side.
Hermes supports scalable shipping volumes — from smaller operations to high-volume dispatch — and maintains consistent service quality throughout peak seasons. As part of the Otto Group and as the largest non-postal CEP service provider in the B2C and C2C segments, Hermes brings extensive expertise in the requirements of modern e-commerce.
PlentyONE and Hermes share a long-standing partnership. Hermes shipping solutions are fully mapped within PlentyONE and available to merchants directly within the system.
USPs of the Hermes integration
Service Portfolio Hermes
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Largest Non-Postal PaketShop Network in Europe Hermes operates more than 17,000 PaketShops in Germany, making it the largest non-postal parcel drop-off and delivery network in Europe.
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Consistent Service Quality During Peak Seasons Hermes maintains continuous shipping operations during periods of high demand, including peak seasons such as the holiday period.
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Expertise in B2C and C2C Shipping As part of the Otto Group and the largest non-postal CEP service provider in these segments, Hermes has extensive experience in the requirements of modern e-commerce.
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Integration and Automation The PlentyONE integration connects Hermes shipping and returns processes directly to the ERP system, reducing manual effort in order fulfillment.
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Live Shipment Tracking Merchants and end customers receive real-time tracking information on current shipment status as well as automated delivery notifications.
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Scalable Shipping Options Hermes provides shipping solutions for varying order volumes — from smaller online shops to merchants with high parcel throughput.
Functionality
Features of the Hermes integration
- Standard shipping
- Return
- International shipping
- International returns
- Preferred ParcelShop
- Email notifications (digital notification card, parcel announcement, ParcelShop, cash on delivery)
- Bulky goods
- Limited Quantity
- Cash on Delivery Service
- Express Service
- Exclusion of neighborhood delivery (or "No neighbor delivery")
- IdentService - (ID number)
Get in touch with Hermes
Discover how the PlentyONE integration for Hermes can optimize your processes.
