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Overview GREYHOUND
About GREYHOUND
GREYHOUND Software GmbH is a German software company headquartered in Melle and part of the JTL Group. The company develops an all-in-one customer service solution for e-commerce merchants that consolidates customer communication, document management, and ERP connections in a single platform. GREYHOUND serves online retailers looking to process customer inquiries faster, reduce service costs, and improve customer satisfaction — without switching between multiple systems.
USPs of the GREYHOUND integration
Service Portfolio GREYHOUND
- Customer communication and order data in one interface — Incoming customer inquiries are automatically linked to the corresponding orders from the ERP system — without manual searching or copy-pasting between systems.
- AI-powered automation — AI Agents and AI Human Assist automatically respond to customer inquiries based on real-time order data, demonstrably reducing manual tickets by up to 31%.
- Document management integrated — Beyond customer service, GREYHOUND also covers the paperless office: invoices, documents, and the e-invoicing obligation are managed centrally within the same platform.
- Part of the JTL Group — As a subsidiary of JTL Group, GREYHOUND is embedded in an established e-commerce software ecosystem.
Functionality
Features of the GREYHOUND integration
- Customer service platform (CRM) — Centralized processing of all customer inquiries via email, phone, fax, and other channels with automatic order matching from the ERP system.
- AI Agents & AI Human Assist — AI-powered automatic responses to customer inquiries based on real-time order data — for shorter response times and less manual processing.
- Document management (DMS) — Digital filing, processing, approval, and audit-proof archiving of all documents and invoices.
- E-invoicing compliance — Automated, legally compliant processing of e-invoices.
- Text templates — Templates for recurring customer inquiries with automatic real-time data enrichment from the connected ERP system.
- Integrations — Connection to ERP, merchandise management, and accounting systems including PlentyONE, JTL, Shopware, Shopify, Magento, SAP, and more.
- Hosting — GREYHOUND as a cloud-based solution or monitored on-premise operation.
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