Clickservice - PlentyONE Expert Agency

clickservice is a service provider for e-commerce operations and back-office management with more than ten years of industry experience. The company handles system maintenance, order processing, customer communication, and shop optimization for online retailers looking to outsource operational processes.

The solution is designed for online shops with annual revenues between €100,000 and €5 million, growing e-commerce businesses, multi-channel sellers, and owner-operated shops that want to professionalize back-office processes without building internal headcount.

Unlike freelancer arrangements or standardized outsourcing offerings, clickservice combines operational processing with active process optimization. Order fulfillment, returns management, and customer communication are handled by a dedicated team; technical systems are continuously monitored and optimized as needed.

• System maintenance — Ongoing technical support and maintenance of shop infrastructure.
• Order processing — Handling of orders, returns, and complaints.
• Customer communication — Professional end-customer support on behalf of the merchant.
• Shop optimization — Analysis and improvement of processes and conversion factors.
• Multi-channel management — Centralized back-office management for shops, marketplaces, and B2B channels.
• Scalable structures — Capacities adapt to growing order volumes without additional headcount on the merchant side.

Fashion Online Shop — Order Processing and Customer Service A fashion online shop with €800,000 in annual revenue and 2,500 orders per month engaged clickservice to take over order management, returns processing, customer service, and shipping coordination. Order processing accuracy reached 99.5%, customer service response time was reduced from 24 hours to 2 hours, and the returns rate decreased by 15%.

Electronics Retailer — Technical Stability and Multi-Channel Management An e-commerce business with €1.5 million in revenue selling across its own shop, Amazon, and eBay uses clickservice for 24/7 technical monitoring, automated channel synchronization, and inventory management. Results: 99.9% uptime, fully automated data sync with no double-bookings, and 50% less effort in inventory management.

Cosmetics Online Shop — Growth Without Headcount Expansion A premium cosmetics online shop with a two-person team outsourced order processing, accounting support, customer communication, and inventory management to clickservice. The founder was able to dedicate 80% of working time to product development and marketing; revenue grew from €500,000 to €2 million without expanding the internal team.