Cost-Effective
Optional expert support for targeted assistance
Independent
Self-service tools – always at your fingertips
Flexible
A variety of resources – for every need
-
User Manual
The manual is your comprehensive resource for all questions related to PlentyONE. With step-by-step instructions, detailed explanations, and helpful tips, it provides essential knowledge on all relevant topics.
-
Developer Documentation
Your deep dive into the system’s inner workings. Detailed information for developers on our plugins, interface, PlentyONE online store, and our REST API, along with implementation guides.
-
Video Tutorials & Webinars
Short, to the point, and helpful. Our video tutorials provide valid information and the exact input you need to set up your PlentyONE system, create products, manage orders, integrate marketplaces, and much more.
-
Partners
Our network consists of over 300 partners. Get to know our certified partner agencies and receive valuable support for your project, from setup to developing custom extensions.
-
Service-Desk
Your direct line to support: Our Service Desk provides quick and targeted help for any questions, issues, or technical challenges. Submit your ticket and receive immediate assistance from our experts – efficiently, solution-oriented, and reliable.
-
.svg)
Chatbot & Guided Tours
Our chatbot and interactive guided tours guide you step by step through the software. Get real-time answers and discover features intuitively – directly within the system.
“We always wanted a system that offers maximum flexibility. PlentyONE gave us exactly that. With excellent support, we are now 100% multichannel!”
User Manual
Your digital handbook for PlentyONE is the central knowledge source for all questions regarding the platform’s usage. With detailed step-by-step guides, clear explanations, and practical tips, it provides concise knowledge on all relevant topics.
Developer Documentation
Everything for your custom development and integration! The documentation includes structured guides, code examples, and best practices. You'll also find detailed information on plugins, the interface, the PlentyONE online store, and our REST API.
Step-by-Step Guidance
PlentyONE is powerful, but not complicated. Our clear documentation provides exactly the information you need – structured, easy to understand, and practical. This way, you can implement each step precisely and work efficiently.
Best Practices
Our documentation makes theory immediately applicable. With real use cases, detailed guides, and practical scenarios, you can put what you’ve learned into action right away – driving measurable success.
Videos, Screenshots, Links
Our documentation is intuitive and versatile. With videos, screenshots, and system-integrated links, you can quickly find the right information and absorb content in the way that suits you best – leaving no questions unanswered.
Guided Tours & Tooltips
Intuitive help, right within the system!
Our guided tours walk you step by step through key processes and features – directly in PlentyONE.
Tooltips with helpful info icons at relevant points provide instant explanations of functions and settings, exactly where you need them – without the need for extensive searching or reading.
Chatbot
Instant help within the system!
Our chatbot is available anytime – fast, direct, and with no waiting time. With its intelligent search function, it provides targeted answers and directs you to additional resources when needed – ensuring efficient and independent work.
User-Friendly
PlentyONE offers simple user interfaces and intuitive navigation, making it easy to navigate the system effortlessly.
Contextual Help
Receive targeted assistance right where you need it – with relevant and precise explanations that help you move forward.
Time-Saving
Find the right answers in seconds. Instead of tedious searching, you get concise information directly within the system.
Stay Updated
Product Information Hub
Visit our central hub for product-related news, Set up personalised notifications and share your feedback and ideas.
Here, you'll find all announcements from our product areas along with our roadmap — giving you complete visibility into PlentyONE developments.
Service- & Support Hotlines
General Service-Hotline
For general questions regarding our products and services, please contact us:
- Phone: +49 561 98 681 110
- Availability: Mon – Fri, 10 AM - 2 PM
- Email: service@plentyone.com
Support-Hotlines
As an existing customer, you can access our support hotlines directly in your personal PlentyONE platform under the Service section. There, you will find all the important hotlines for application questions, issues, or technical emergencies—depending on the PlentyONE edition you are using.
Please note that phone support is only available for selected editions.
